Return & Refund
At Shourya Industrial Corporation, customer satisfaction is our top priority. We aim to provide high-quality products and reliable service. However, if you are not fully satisfied with your purchase, we’re here to help with our Return and Refund Policy.
1. Returns Eligibility
You may request a return or replacement if:
The product received is damaged, defective, or not as described.
The product is unused, in its original packaging, and with all accessories included.
The return request is made within 7 days of receiving the product.
Note: Certain products such as customized machines or spare parts may not be eligible for return unless found defective.
2. Return Process
To initiate a return:
Contact our support team at [your-email@example.com] or call us at [your-phone-number].
Provide your order number, reason for return, and supporting photos if applicable.
Our team will review your request and guide you through the return process.
The product must be shipped back to our address after confirmation from our team.
3. Refund Policy
Once we receive and inspect the returned product:
If approved, the refund will be processed within 7–10 business days.
Refunds will be issued to the original payment method or as store credit, based on your preference.
Shipping charges are non-refundable unless the return is due to a shipping error or a defective item.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact our support team.
5. Non-Returnable Items
Customized products
Used or damaged items not due to our error
Products returned after 7 days of delivery
6. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Shourya Industrial Corporation
Email: info@shouryaindustrial.in
Phone: +91 8595172439
Address: 2nd floor, L-37. Rajiv Nagar Extension, Begumpur, Delhi-86